Return and Refund Policy

At THC Vape, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange, subject to the following terms:

Eligibility for Refunds and Exchanges

  • Products must be returned within 15 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase is required to complete your return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or opened products.
  • Sale items or gift cards.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Process for Returns

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@thcvape.us to request a return authorization.
  2. Once your return is authorized, you will receive instructions on where to send your return.
  3. After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, we will process your refund to your original method of payment within a certain amount of days. Please note that your bank or credit card company may take some time to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at support@thcvape.us.

Contact Us

If you have any questions about our return and refund policy, please contact us at: support@thcvape.us